Shipping

Free shipping to Canada (excluding NWT, NU) and USA (excluding AK, HI) for items offered in the store (buckshee.ca/store). The buyer is responsible for all import tax/duty fees. Custom orders are subject to shipping fees determined by Buckshee Woodshop. E-commerce items are shipped by FedEx, or UPS, Purolator, Canpar, DHL.

Returns/Refunds

If you’re not happy with the craftsmanship of the product, please email Derek at hello@buckshee.ca. “Backed by my commitment to quality, enjoy hassle-free returns or personalized replacements within 30 days of receiving your product. Your satisfaction is my priority, guaranteed.”
- Derek Hardy, owner/craftsman

Read Derek’s Peace of Mind Policy here.

Delivery

Delivery fee is $4+GST/km driven from 2-123 Charles St, North Vancouver, BC, billed after delivery. Upon request of delivery, Buckshee Woodshop will deliver to the address only. Any action whereby a member of the business willfully helps move the item into a dwelling is acting on good faith and is not liable for any damages. Any discrepancy of the product shall be addressed at the point of delivery. Buckshee Woodshop relinquishes responsibility thereafter.

Installation

Buckshee Woodshop is not to be held liable for damages on agreed install. The homeowner will not be refunded if he/she has not specified building material that may inherently affect the installed product functionality.

Design Accuracy

Buckshee Woodshop reserves the right for measurement accuracy within +/- 5CM of specified invoiced dimensions and to alter product design to improve structural stability or for any unforeseen issues.

Staining

Buckshee Woodshop is not liable for shade and/or color variances of products compared to the samples. Wood spotting: Once the item is in client possession, Buckshee Woodshop is not liable for any spotting or staining that may occur as a side-effect from UV staining, sun fade, chemical cleaning, or any other adverse external factors.

Buckshee Woodshop is not liable for any sap pockets that may appear.

Wood Movement

Buckshee Woodshop is not liable for damage to items found to be abused, misused, exposed to improper humidity levels and/or unsanitary conditions (note: hairline and/or significant cracking or cupping after 30 days are only caused by improper humidity levels).

Buckshee Woodshop is not liable for any damage or wood movement of items once in the client’s possession. However, if you have any problems, please email Derek. Buckshee Woodshop is not liable for damage to items that have been used for commercial purposes such as, but not limited to a hotel, motel, or nursing home. Heirloom furniture is expected to gain minor checks, cracks, and other imperfections as it ages through the decades. These minor imperfections are not considered defects. Great consideration has gone into designs to reduce the effects of warping.

Real wood products are hygroscopic in nature; they will readily absorb and expel moisture from the atmosphere. Ambient changes in temperature and humidity can cause expansion or contraction in wood products. These dimensional changes may result in cracking, splintering, and/or warping; all of which are considered an intrinsic risk of wood products and are not claimable defects. Buckshee Woodshop advises all clients to maintain a proper interior humidity level to avoid deformation of products. Buckshee Woodshop is not liable for any deformations while in the client's possession.

Indemnity

You agree to indemnify and hold harmless BUCKSHEE woodshop, our affiliates, directors, officers, and employees harmless, from any and all losses, claims, liabilities, expenses (including attorney’s fees) that may arise from your use of or activities in connection with the Site, Products, and Services.

Warranty

1 year warranty on craftsmanship of the products.